Privacy Policy

Welcome to Power House Gym Qatar. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website. Please read this policy carefully.

1. Information We Collect

• Personal Information: We may collect personal information, such as your name, email address, phone number, and payment details when you register on our app, subscribe to our services, or make a purchase.
• Website forms: When you request a free day pass, a consultation or a call back on our website, we collect the details you enter (such as your name, mobile number, nearest branch and what you are interested in) together with the page and campaign that brought you to our site, so that the right branch can contact you.
• Usage Data: We may collect information about how you access and use the app, including your interactions, preferences, and any other data related to your app usage.
• Device Information: Information about your device such as IP address, operating system, and app version.
• Fitness Information: We may collect basic fitness-related information that you choose to provide or generate through your use of app features, such as age, height, weight, workout activity, workout history and training-related preferences. This information is used only to support gym, membership, training, and workout-related features inside the app. We do not collect medical records, and we do not use this information for medical diagnosis, treatment, or healthcare purposes.

Fitness Information Disclaimer: Power House is a gym and fitness service provider. The app may use basic fitness-related information such as age, height, weight, and workout activity to support member features and improve the fitness experience. This information is not medical advice and is not used for diagnosis, treatment, or healthcare services.

2. How We Use Your Information

We may use the collected information to:

• Provide and manage our services.
• Process transactions and send you related information.
• Send you updates, promotions, and other relevant communications.
• Improve our app and develop new services.
• Comply with legal obligations.

3. SMS Communication

Consent to receive SMS: By providing your mobile number to us, you consent to receive SMS (Short Message Service) communications from Power House Gym. These messages may include, but are not limited to, updates, promotions, alerts, reminders, and other service-related notifications.

Message frequency: The frequency of SMS messages may vary based on your interaction with our services, promotions, or specific requests. We aim to limit the number of messages to provide only the most relevant information.

Changes to SMS communication policy: We reserve the right to update or change this SMS Communication Policy at any time. Any changes will be reflected in the latest version of our Privacy Policy, available on our website.

4. Sharing Your Information

We do not share your personal information with third parties except:

• When required by law or in response to legal processes.
• To protect our rights, privacy, safety, or property, or that of the public.
• With service providers to perform services on our behalf.

5. Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the security of your information.

6. Your Privacy Rights

Under certain circumstances, you have the right to:

• Access and obtain a copy of your data.
• Request correction or erasure of your data.
• Object to or restrict the processing of your data.
• Withdraw consent at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

8. Account Deletion

You can delete your account via our mobile app or our website. Some data and information, such as but not limited to your activity history, financial records, and payments history, will be retained for legal, regulatory, or business purposes, including but not limited to providing services, enforcing agreements, or resolving disputes.

Option 1: Through the Power House Gym Qatar mobile app. Open the app and go to My Profile, then Settings, then Delete Account, and follow the on-screen instructions to submit your request.

Option 2: Through the online account deletion request form. If you are unable to access the mobile app, you may submit an account deletion request using our account deletion request form. Our team will review your request and process it in accordance with this Privacy Policy and applicable legal requirements.

Important notes

• Deleting your account will remove your access to certain app features.
• Some data and information, including but not limited to your activity history, financial records, and payment history, will be retained where required for legal, regulatory, contractual, or legitimate business purposes, including but not limited to providing services, enforcing agreements, preventing fraud, maintaining accounting records, or resolving disputes.
• Content you have shared with others may remain visible to those users where applicable.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone: +974 3335 1559
• Email: [email protected]